Pick the plan for where you are right now
Every paid plan: full downloads, evidence bundles and a forever-record of your tenancy. Cancel anytime. Switch tiers anytime. Prices in AUD.
AI allowances are bounded by plan, daily caps prevent abuse so every user gets fast, reliable answers. Genuinely heavy power user? Email us for a fair-use bump.
Free
Get started without a credit card.
- 1 case
- 250 MB storage (lease + receipt + a few photos)
- 5 AI questions per month (Quick AI)
- Read-only, no downloads or bundle exports
- Voice notes: 1 transcription/day, 3 minutes max
- Help Center + Tenant Brain access
Vault
Your forever-record of every notice, email and photo.
- Multiple cases, kept side by side
- 5 GB storage with EXIF preserved
- Download every document any time
- Evidence bundle PDF (tribunal-ready)
- Voice notes: 5 transcriptions/day, 5 minutes per note
- 10 AI questions per month (Quick AI)
Compass
Your tenancy's best friend, in your pocket.
- Everything in Vault
- 100 friendly chats with Compass each month
- Compass writes calm, smart replies to your agent
- Send letters straight to the agent, we keep a copy
- Voice notes: 20 transcriptions/day, 10 minutes per note
- Voice-note what happened, we tidy it into a clear statement
Dispute Mode
30 days of high-allowance AI for tribunal week.
- Everything in Compass
- 500 AI questions over 30 days (Deep AI)
- Voice notes: 60 transcriptions/day, 20 minutes per note
- Generous property history checks
- Same-day email support
- Priority processing on uploads
Pro
Tenant advocates and multi-tenancy households.
- Everything in Compass, forever
- 750 AI questions per month (Deep AI)
- Voice notes: 60 transcriptions/day, 20 minutes per note
- 50 GB storage
- Generous property history checks
- Priority email support · same business day
Upload straight from your phone, we look after the rest.
Anyone who’s rented in Australia knows the dance: shrink that photo so it’ll fit in an email. Convert your iPhone or Android photos into something the agent can actually open. Hope the file isn’t too big. We’ve been there. Now we do all that for you, in the background, the moment you tap upload.
Snap, drop, done. No shrinking, no resizing, no “file too large” emails. We handle it.
Each photo’s date stays safe with it. If anyone tries to twist the story later, the proof’s already on file.
Every photo format works. We quietly convert anything weird so the agent (and the tribunal, if it ever comes to that) can always open it.
iPhone, Android, anything
Side by side
| Feature | Free | Vault | Compass | Dispute Mode | Pro |
|---|---|---|---|---|---|
| Cases | 1 | No fixed limit | No fixed limit | No fixed limit | No fixed limit |
| Storage | 250 MB | 5 GB | 5 GB | 5 GB | 50 GB |
| Lease + bond receipt extraction | |||||
| EXIF forensic check on photos | |||||
| Photo Trail (monthly check-ins, safely dated) | |||||
| Chronology / timeline ruler | |||||
| View documents in-app | |||||
| Download documents | |||||
| Evidence bundle PDF (tribunal-ready) | |||||
| AI Q&A allowance / month | 5 | 10 | 100 | 500 / 30 days | 750 |
| Daily AI fair-use cap | 3 | 5 | 25 | 50 | 50 |
| AI quality | Quick AI | Quick AI | Deep AI | Deep AI | Deep AI |
| AI cites state Act sections | |||||
| Letter drafting (template + AI) | |||||
| Email letters direct to agent (with audit trail) | |||||
| Voice notes (audio kept + manual transcribe) | 1 / day | 5 / day | 20 / day | 60 / day | 60 / day |
| Tamper-evident share link for voice notes | |||||
| Voice + transcript on the timeline | |||||
| Voice → tribunal-ready statement | |||||
| Inspection report extraction | |||||
| Property history check | 3 / month | Included | Included | ||
| Public Q&A snapshots | |||||
| Support response time | Help guide | Email · 3 days | Email · 1 day | Email · same day | Priority · same day |
Questions about paying
What’s the difference between Quick and Deep chats?+
Quick chats are short, friendly answers, perfect for questions like ‘can my landlord enter without notice?’. Deep chats take a few seconds longer and let Compass read your state’s rental laws AND your own documents so the answer is specific to YOU. Deep chats can also draft letters and prepare clear statements for you. Free and Vault tiers get Quick chats; Compass, Dispute Mode and Pro get Deep chats.
What is ‘Compass’?+
Compass is the friendly name we give our renting helper, like a savvy mate who knows the rules in your state. It’s also the name of our most popular plan, because that plan unlocks everything Compass can do for you: answer your questions, write polite replies to your agent, keep a clear record of your tenancy.
Can I cancel anytime?+
Yes. Monthly plans cancel from your Account page, they keep working until the end of the period you’ve paid for. Dispute Mode is a one-off; nothing to cancel.
What happens to my photos and documents if I downgrade?+
They stay in your account, always. On the free plan you can still view everything in-app, you just can’t download or send out an evidence bundle until you upgrade again. Storage caps apply on free.
Why is Compass ‘Most popular’?+
It’s the plan most renters need: 100 friendly chats a month, polite letter drafting, voice statements and the monthly photo check-ins. Everything you need to rent with peace of mind, without paying for headroom you’ll never use.
What if something already went wrong?+
Dispute Mode is built for exactly that. $69 one-off, 500 AI queries over 30 days. Buy it, sort out the mess, move on. No subscription.
Is this legal advice?+
No. TenantTrail is a friendly helper that organises your tenancy and explains the rules in plain English. For actual legal advice, your state’s Tenants’ Union is free, Compass will point you to the right one.
Australian dollars?+
Yes. All prices and Stripe charges are in AUD. Includes GST where applicable.
Payments are processed securely by Stripe. You can cancel any monthly plan at any time from your Account page, the plan keeps working until the period ends.